Cookie Policy

This Cookie Policy applies to the website www.tawana.shop, Tawana-hosted storefronts (e.g. yourshop.tawana.shop), and any related Tawana applications or services (together, the “Platform”).

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, store, and protect personal data.

1. Who We Are

Tawana Commerce Ltd (“Tawana”, “we”, “us”, or “our”) operates an eCommerce platform that enables merchants to create online shops, manage products, and accept orders from customers.

We are committed to protecting your privacy and being transparent about how we use cookies and similar technologies.

2. What Are Cookies?

Cookies are small text files consisting of letters and numbers that are stored on your browser or device when you visit a website, if you agree.

Cookies allow websites to recognise your device and store information about your preferences, session, or past actions.

Cookies may be:

  • Session cookies — deleted when you close your browser
  • Persistent cookies — remain on your device until they expire or are deleted

Cookies do not usually identify you directly, but they may be linked to personal data we hold about you.

3. How and Why Tawana Uses Cookies

We use cookies and similar technologies to:

  • Ensure the Platform operates securely and correctly
  • Enable core functionality such as login, authentication, and session management
  • Maintain shopping cart and checkout functionality
  • Remember your preferences and settings
  • Protect against fraud, abuse, and unauthorised access
  • Measure and improve performance and reliability
  • Understand how users interact with storefronts and merchant tools

Where required by law, we will request your consent before placing non-essential cookies on your device.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function properly.

  • Authentication and login sessions
  • Shopping cart and checkout functionality
  • Security and fraud prevention
  • Load balancing and infrastructure stability

These cookies cannot be disabled as the Platform will not function without them.

4.2 Preference / Functional Cookies

These cookies allow the Platform to remember your settings and preferences, such as:

  • Language and region
  • Display preferences
  • Saved choices within the Platform

4.3 Analytics Cookies

Analytics cookies help us understand how users interact with the Platform.

  • Pages visited and navigation paths
  • Feature usage (e.g. cart, checkout, dashboard actions)
  • Performance and load times

Where possible, analytics data is aggregated or anonymised.

These cookies are used only with your consent where required by law.

4.4 Marketing and Advertising Cookies

Tawana does not currently use marketing or cross-site tracking cookies by default.

If merchants or Tawana enable advertising or tracking tools (e.g. Meta Pixel, Google Ads), these may set cookies subject to consent where required.

This Cookie Policy will be updated if such usage becomes standard.

5. Legal Basis for Using Cookies

Depending on the type of cookie and applicable law, we rely on:

  • Consent — for non-essential cookies such as analytics and marketing cookies
  • Legitimate interests — for strictly necessary cookies required to operate the Platform, ensure security, and provide core services

6. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers that support the Platform.

These may include:

  • Analytics providers
  • Payment processors
  • Infrastructure and hosting providers
  • Security and fraud prevention tools
  • Marketing or tracking tools enabled by merchants

These third parties may process data according to their own privacy policies. Tawana does not control third-party cookies.

7. Cookie Consent and Management

When you first visit the Platform, you will be presented with a cookie banner or notice where required by law.

You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your preferences

You can update or withdraw your consent at any time.

Please note that disabling certain cookies may affect Platform functionality.

8. How to Disable Cookies

You can control cookies through your browser settings.

Most browsers allow you to:

  • View cookies stored on your device
  • Delete cookies
  • Block cookies entirely or selectively

Browser help sections usually provide instructions for managing cookies.

You can also learn more at:

9. Data Protection

Any personal data collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws.

We implement appropriate technical and organisational measures to protect your data.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in law, technology, or how we operate the Platform.

Any updates will be published on this page, and continued use of the Platform indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

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