Platform Terms of Use
The Tawana platform, accessible at https://www.tawana.shop/, including all subdomains (e.g. yourshop.tawana.shop), applications, APIs, and related services (collectively, the “Platform”), is operated by Tawana Commerce Ltd (“Tawana”, “we”, “us”, or “our”).
These Terms govern your access to and use of the Platform. Additional terms may apply depending on your role (e.g. Merchant Terms, Customer Terms, Payment Terms).
By accessing or using the Platform, you agree to be bound by these Terms.
You must be at least 13 years old to use the Platform.
1. Nature of the Platform
Tawana is a technology platform that enables merchants to create online shops, manage products, and sell directly to customers.
Tawana does not own, stock, or sell products listed by merchants
Tawana is not the seller of record unless explicitly stated
Tawana does not control fulfilment, delivery, or returns
Each merchant operates independently
Tawana provides infrastructure, including storefronts, order management, payments integration, analytics, automation tools, and third-party integrations.
2. User Roles
Users of the Platform may act as:
Customers — browsing shops and placing orders
Merchants — operating shops and selling products
Users may act in both roles. Additional obligations may apply depending on your role.
3. Accounts and Security
You agree to:
Provide accurate and complete information
Maintain the confidentiality of your login credentials
Be responsible for all activity under your account
Tawana may suspend, restrict, or terminate accounts where necessary to:
Protect users or the Platform
Prevent fraud or abuse
Comply with legal obligations
4. Merchant Responsibilities
If you operate as a Merchant, you are solely responsible for:
Product listings, pricing, and accuracy
Inventory management
Order fulfilment and delivery
Returns, refunds, and customer support
Compliance with applicable laws (consumer protection, tax, etc.)
You must not list or sell prohibited, illegal, or restricted goods.
Tawana may remove listings or suspend shops that violate these Terms.
5. Customer Responsibilities
If you use the Platform as a Customer, you agree to:
Provide accurate order and contact information
Use the Platform lawfully
Respect merchant terms (e.g. delivery timelines, return policies)
All purchases are made directly between you and the Merchant.
6. Payments
Tawana may facilitate payments through third-party providers or merchant-configured methods.
Tawana is not a bank or financial institution
Payments may be processed by third parties
Transactions may be delayed, declined, or reversed
Tawana is not responsible for:
Payment provider failures
Chargebacks or disputes
Fraudulent transactions beyond reasonable control
Tawana may introduce wallet, escrow, or payment services (“TawanaPay” or similar). Additional terms will apply where relevant.
7. Fees and Billing
Tawana may charge fees including:
Subscription fees
Transaction or commission fees
Payment processing or service fees
Fees may vary by plan, region, or feature set and may be updated from time to time.
Failure to pay fees may result in:
Suspension of services
Restricted access to features
Termination of account
8. Content and Data
You retain ownership of content you upload (e.g. products, images, shop data).
You grant Tawana a worldwide, non-exclusive, royalty-free licence to:
Host, store, and display your content
Generate previews (e.g. product collages, QR codes)
Distribute content via feeds (e.g. Meta, Google)
Promote your shop within the Platform
You are responsible for ensuring your content is lawful and does not infringe third-party rights.
9. Acceptable Use
You must not use the Platform to:
Violate any laws or regulations
Sell illegal, restricted, or harmful goods
Engage in fraud, deception, or abuse
Upload malicious code or attempt to disrupt the Platform
Bypass platform controls, pricing, or payment systems
10. Marketplace and Platform Evolution
Tawana may introduce marketplace features, including:
Discovery and search across multiple shops
Aggregated checkout or payments
Ratings, reviews, and trust systems
Tawana may also:
Set platform rules or quality standards
Adjust visibility or ranking of shops
Apply commissions on marketplace transactions
11. Third-Party Services
The Platform integrates with third-party services (e.g. payment providers, analytics, social platforms).
These services are governed by their own terms
Tawana is not responsible for their performance or availability
12. Platform Availability
The Platform is provided on an “as is” and “as available” basis.
We do not guarantee:
Continuous uptime
Error-free operation
Availability of all features at all times
13. Disclaimers
To the maximum extent permitted by law, Tawana disclaims all warranties, including:
Fitness for purpose
Accuracy or completeness of content
Reliability of services
14. Limitation of Liability
Tawana shall not be liable for:
Indirect or consequential losses
Loss of revenue, profits, data, or business
Disputes between customers and merchants
Product quality, delivery, or fulfilment issues
Your use of the Platform is at your own risk.
15. Indemnification
You agree to indemnify and hold harmless Tawana from any claims, damages, or liabilities arising from:
Your use of the Platform
Your content
Your violation of these Terms
16. Compliance and Jurisdiction
You agree to comply with all applicable laws, including:
Consumer protection laws
Tax and financial regulations
Data protection and privacy laws
Tawana may restrict access to the Platform where required by law.
17. Suspension and Termination
Tawana may suspend or terminate access to the Platform at any time to:
Protect users and merchants
Prevent fraud or abuse
Ensure legal compliance
Certain provisions will survive termination.
18. Intellectual Property
All Platform software, design, branding, and technology are owned by Tawana or its licensors.
You may not copy, modify, distribute, or exploit the Platform without permission.
19. Changes to These Terms
We may update these Terms from time to time.
Continued use of the Platform constitutes acceptance of the updated Terms.
20. Privacy
Your use of the Platform is governed by our Privacy Policy and Cookie Policy.
21. Contact
If you have questions about these Terms:
Email: support@tawana.shop