Platform

Platform Terms of Use

The Tawana platform, accessible at https://www.tawana.shop/, including all subdomains (e.g. yourshop.tawana.shop), applications, APIs, and related services (collectively, the “Platform”), is operated by Tawana Commerce Ltd (“Tawana”, “we”, “us”, or “our”).

These Terms govern your access to and use of the Platform. Additional terms may apply depending on your role (e.g. Merchant Terms, Customer Terms, Payment Terms).

By accessing or using the Platform, you agree to be bound by these Terms.

You must be at least 13 years old to use the Platform.

1. Nature of the Platform

Tawana is a technology platform that enables merchants to create online shops, manage products, and sell directly to customers.

  • Tawana does not own, stock, or sell products listed by merchants
  • Tawana is not the seller of record unless explicitly stated
  • Tawana does not control fulfilment, delivery, or returns
  • Each merchant operates independently

Tawana provides infrastructure, including storefronts, order management, payments integration, analytics, automation tools, and third-party integrations.

2. User Roles

Users of the Platform may act as:

  • Customers — browsing shops and placing orders
  • Merchants — operating shops and selling products

Users may act in both roles. Additional obligations may apply depending on your role.

3. Accounts and Security

You agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activity under your account

Tawana may suspend, restrict, or terminate accounts where necessary to:

  • Protect users or the Platform
  • Prevent fraud or abuse
  • Comply with legal obligations

4. Merchant Responsibilities

If you operate as a Merchant, you are solely responsible for:

  • Product listings, pricing, and accuracy
  • Inventory management
  • Order fulfilment and delivery
  • Returns, refunds, and customer support
  • Compliance with applicable laws (consumer protection, tax, etc.)

You must not list or sell prohibited, illegal, or restricted goods.

Tawana may remove listings or suspend shops that violate these Terms.

5. Customer Responsibilities

If you use the Platform as a Customer, you agree to:

  • Provide accurate order and contact information
  • Use the Platform lawfully
  • Respect merchant terms (e.g. delivery timelines, return policies)

All purchases are made directly between you and the Merchant.

6. Payments

Tawana may facilitate payments through third-party providers or merchant-configured methods.

  • Tawana is not a bank or financial institution
  • Payments may be processed by third parties
  • Transactions may be delayed, declined, or reversed

Tawana is not responsible for:

  • Payment provider failures
  • Chargebacks or disputes
  • Fraudulent transactions beyond reasonable control

Tawana may introduce wallet, escrow, or payment services (“TawanaPay” or similar). Additional terms will apply where relevant.

7. Fees and Billing

Tawana may charge fees including:

  • Subscription fees
  • Transaction or commission fees
  • Payment processing or service fees

Fees may vary by plan, region, or feature set and may be updated from time to time.

Failure to pay fees may result in:

  • Suspension of services
  • Restricted access to features
  • Termination of account

8. Content and Data

You retain ownership of content you upload (e.g. products, images, shop data).

You grant Tawana a worldwide, non-exclusive, royalty-free licence to:

  • Host, store, and display your content
  • Generate previews (e.g. product collages, QR codes)
  • Distribute content via feeds (e.g. Meta, Google)
  • Promote your shop within the Platform

You are responsible for ensuring your content is lawful and does not infringe third-party rights.

9. Acceptable Use

You must not use the Platform to:

  • Violate any laws or regulations
  • Sell illegal, restricted, or harmful goods
  • Engage in fraud, deception, or abuse
  • Upload malicious code or attempt to disrupt the Platform
  • Bypass platform controls, pricing, or payment systems

10. Marketplace and Platform Evolution

Tawana may introduce marketplace features, including:

  • Discovery and search across multiple shops
  • Aggregated checkout or payments
  • Ratings, reviews, and trust systems

Tawana may also:

  • Set platform rules or quality standards
  • Adjust visibility or ranking of shops
  • Apply commissions on marketplace transactions

11. Third-Party Services

The Platform integrates with third-party services (e.g. payment providers, analytics, social platforms).

  • These services are governed by their own terms
  • Tawana is not responsible for their performance or availability

12. Platform Availability

The Platform is provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous uptime
  • Error-free operation
  • Availability of all features at all times

13. Disclaimers

To the maximum extent permitted by law, Tawana disclaims all warranties, including:

  • Fitness for purpose
  • Accuracy or completeness of content
  • Reliability of services

14. Limitation of Liability

Tawana shall not be liable for:

  • Indirect or consequential losses
  • Loss of revenue, profits, data, or business
  • Disputes between customers and merchants
  • Product quality, delivery, or fulfilment issues

Your use of the Platform is at your own risk.

15. Indemnification

You agree to indemnify and hold harmless Tawana from any claims, damages, or liabilities arising from:

  • Your use of the Platform
  • Your content
  • Your violation of these Terms

16. Compliance and Jurisdiction

You agree to comply with all applicable laws, including:

  • Consumer protection laws
  • Tax and financial regulations
  • Data protection and privacy laws

Tawana may restrict access to the Platform where required by law.

17. Suspension and Termination

Tawana may suspend or terminate access to the Platform at any time to:

  • Protect users and merchants
  • Prevent fraud or abuse
  • Ensure legal compliance

Certain provisions will survive termination.

18. Intellectual Property

All Platform software, design, branding, and technology are owned by Tawana or its licensors.

You may not copy, modify, distribute, or exploit the Platform without permission.

19. Changes to These Terms

We may update these Terms from time to time.

Continued use of the Platform constitutes acceptance of the updated Terms.

20. Privacy

Your use of the Platform is governed by our Privacy Policy and Cookie Policy.

21. Contact

If you have questions about these Terms:

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