Customer

Customer Terms of Use

The Tawana platform, accessible via merchant storefronts (e.g. yourshop.tawana.shop), enables customers to browse products and place orders with independent merchants.

By using Tawana storefronts, you agree to these Terms.

1. Nature of Service

  • You are purchasing directly from a merchant, not Tawana
  • Tawana provides the technology platform only
  • Tawana does not own, stock, or ship products

2. Orders

  • All orders are subject to merchant acceptance
  • Prices, availability, and delivery terms are set by the merchant
  • You are responsible for providing accurate order details

3. Payments

  • Payments may be processed via third-party providers or merchant methods
  • Tawana does not guarantee payment processing availability
  • Transactions may be declined or reversed for security reasons

4. Delivery & Fulfilment

  • Merchants are solely responsible for delivery
  • Delivery times are estimates unless stated otherwise
  • Tawana is not responsible for delays or delivery failures

5. Refunds & Returns

  • Refunds and returns are governed by the merchant’s policy
  • Tawana may assist in disputes but is not liable for outcomes

6. Acceptable Use

  • You must not use Tawana for fraudulent activity
  • You must not abuse merchants or platform features

7. Liability

Tawana is not liable for:

  • Product quality or accuracy
  • Merchant behaviour
  • Order fulfilment issues

8. Account

  • You are responsible for your login and activity
  • We may suspend accounts for misuse

9. Privacy

Your data is handled in accordance with Tawana’s Privacy Policy.

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