Merchant

Merchant Terms of Use

The Tawana platform enables merchants to create, manage, and operate online shops.

By creating a shop on Tawana, you agree to these Terms.

1. Nature of Service

  • Tawana provides tools to build and run an online shop
  • You are the seller of record for all transactions
  • You are fully responsible for your business operations

2. Merchant Responsibilities

  • Provide accurate product descriptions and pricing
  • Honour all confirmed orders
  • Comply with applicable laws and regulations
  • Maintain customer service standards

3. Orders & Fulfilment

  • You are responsible for order processing and delivery
  • You must update order status accurately
  • Failure to fulfil orders may result in penalties or suspension

4. Payments

  • You may use supported payment providers or your own methods
  • Tawana may process or facilitate payments where applicable
  • You are responsible for fees, taxes, and compliance

5. Fees & Subscriptions

  • Tawana may charge subscription fees or commissions
  • Fees are subject to change with notice
  • Failure to pay may result in restricted access

6. Platform Usage

  • You must not sell prohibited or illegal goods
  • You must not misuse platform features
  • You must not attempt to bypass Tawana systems

7. Data & Content

  • You retain ownership of your product data
  • You grant Tawana the right to display and distribute your content
  • Tawana may generate previews, feeds, or marketing content from your data

8. Suspension & Termination

We may suspend or terminate your account if:

  • You violate these Terms
  • You engage in fraud or abuse
  • You fail to meet platform standards

9. Liability

You agree that Tawana is not liable for:

  • Loss of sales or revenue
  • Customer disputes
  • Service interruptions

10. Platform Changes

  • Tawana may update features at any time
  • We do not guarantee uninterrupted service

11. Compliance

  • You are responsible for taxes, VAT, GST and legal obligations
  • Tawana is not a financial institution

12. Contact

Email: support@tawana.shop

Back